Booking Policy
1. Purpose
Objective: To establish clear guidelines for booking reservations, ensuring a smooth experience for guests and efficient management for staff.
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2. Scope
Applicability: This policy applies to all booking methods, including online, phone, and in-person reservations.
3. Booking Methods
Online Bookings: Available through our website or partner reservation systems (e.g., OpenTable, Resy).
Phone Bookings: Guests can call the restaurant directly to make reservations.
In-Person Bookings: Reservations can also be made at the restaurant.
4. Booking Guidelines
Advance Booking: Reservations can be made up to [number] days in advance.
Booking Times: Detail available booking times and any restrictions (e.g., peak hours, special events).
Party Size: Minimum and maximum party sizes (e.g., Minimum of 2, maximum of 12).
5. Reservation Confirmation
Confirmation: Bookings will be confirmed via email or phone call. Guests may receive a confirmation number.
Reminder: A reminder may be sent [number] hours/days before the reservation.
6. Cancellation and No-Show Policy
Cancellation: Guests must cancel reservations at least [number] hours in advance to avoid cancellation fees.
No-Show Fee: A fee of [amount] may be charged for no-shows or late cancellations.
Deposit: For large parties or special occasions, a deposit may be required. This deposit may be non-refundable if the reservation is canceled within [number] hours of the booking time.
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7. Modifications to Bookings
Changes: Guests wishing to modify their reservation (e.g., changing time or party size) should contact the restaurant as soon as possible. Changes are subject to availability.
Late Arrivals: Tables will be held for up to [number] minutes past the reservation time before being released. Guests should inform the restaurant if they will be late.
8. Special Requests
Accommodations: Special requests (e.g., dietary restrictions, seating preferences) should be made at the time of booking. The restaurant will accommodate requests based on availability.
Events: For special occasions (e.g., birthdays, anniversaries), inform us in advance to discuss any additional arrangements or decorations.
9. Deposit and Pre-Payment
Deposit: A deposit may be required for large groups or special events. The amount and terms will be provided at the time of booking.
Pre-Payment: Pre-payment may be required for certain high-demand periods or events.
10. Guest Conduct
Behavior: Guests are expected to behave in a manner that is respectful and considerate of other diners. Disruptive behavior may result in the reservation being canceled.
11. Policy Review
Updates: This policy will be reviewed annually and updated as needed to reflect changes in operations or guest feedback.
12. Contact Information
Reservations: For booking inquiries, cancellations, or modifications, please contact us at [Phone Number] or [Email Address].
General Inquiries: For any questions about our booking policy, please reach out to [Contact Person] at [Contact Information].